Refund Policy

1. Subscription Refunds

We evaluate refund requests on a case-by-case basis. If you're not satisfied with our service, you may request a refund by following the process below.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at team@usezyppts.com or the contact tab.
2. Include your account email and subscription details
3. Provide a brief explanation of why you're requesting a refund

3. Processing Time

Refunds are typically processed within 5-7 business days. The exact time may vary depending on your payment method and financial institution.

4. Non-Refundable Items

The following are not eligible for refunds:

• Pay-per-use credits that have been consumed
• Custom development or integration services
• Subscriptions with used tokens after the billing period.

5. Subscription Cancellation

You can cancel your subscription at any time. Upon cancellation:

• You will continue to have access until the end of your current billing period
• No refunds will be issued for the remaining time in your billing period
• You can reactivate your subscription at any time

6. Special Circumstances

We understand that exceptional circumstances may arise. In such cases, we may consider refund requests on a case-by-case basis.

7. Contact Information

If you have any questions about our refund policy, please contact us:

• Email: team@usezyppts.com

Last updated: September 20, 2025